As you all know, on 24th March, we took the difficult decision to close all of our care and support services to visitors. From the very beginning, we have been following advice and guidance issued to us by Welsh Government and Public Health Wales to keep your loved ones safe.
Recently, some lockdown measures were relaxed slightly in Wales, but as you can see from the statement below, the official guidance for residential care homes remains unchanged.
Visits to a care home should now only take place when absolutely essential and not as part of routine visiting previously experienced at the home. Non-essential providers such as Hairdressers and entertainers should cease attending the care home along with non-essential contractors or service providers.
“We recognise the importance of relationships with family and friends in emotional wellbeing and cannot reinforce strongly enough the crucial role visitors can now take in the physical protection of their family and friends by not visiting, while continuing to support emotional wellbeing in alternative ways.”
Albert Heaney, Deputy Director General Health & Social Services, Welsh Government.
Since the most recent announcement, we have also sought advice from Public Health Wales and they have confirmed this position.
To protect your loved ones, we remain closed…
In order to ensure the safety of your loved ones, their fellow residents and our teams working within our schemes, we cannot allow external visitors to our services until the guidance changes. We understand that this is difficult, but we ask you to please support us, as you have done so far.
The health and wellbeing of your loved ones will always be our priority and whilst lockdown is challenging for everyone, it remains the right thing to do for everyone’s safety. If you’d like to find out more about the Welsh Government guidance issued to residential care homes, please click here.
We’re working hard to keep everyone safe, and you have a key role in reducing the risk further…
- Please respect the visiting restrictions we have put in place.
- Try not to call us unless it is an emergency.
- Please trust us to deliver the best level of care to your loved one.
SUPPORTED LIVING SERVICES:
We’re risk assessing Supported Living Services. The guidance issued by Welsh Government about the continuation of lockdown in our residential care homes does not apply to our supported living services.
However, we want to be sure that any access granted to these services is safe. Therefore, we are carrying out risk-assessments at each one to ensure that if visits are allowed, they can be undertaken in a way which will keep your loved ones – and you – safe.
The managers of each service will contact you directly to let you know the progress on this.
If you have any questions that haven’t been answered here, please forward them to our team who will respond as soon as possible:
Thank you for your continued understanding and support, which is helping us to keep your loved ones safe.