Coronavirus - Care & Support Update

The health, safety and wellbeing of both the people living, and colleagues working, in our services are  always our top priorities.

Last Update: Monday 20th April, 2020.

Families of people we support should read our ‘Working Together to Tackle Coronavirus’ pack which explains the changes we’ve made to how we work, our approach to safety and how you can help.

Working Together to Tackle Coronavirus

Personal Protective Equipment

We are committed to keeping everyone safe and avoiding the risk of spreading the virus. We are following Public Health Wales and Care Inspectorate Wales Guidelines on the use of PPE in services.

At our services, personal protective equipment would include gloves, aprons and masks.

Click here to read the latest official guidance regarding PPE.

Closed to Visitors

Following the latest Government guidanceputting in place unprecedented restrictions on people’s movements, we have made the difficult decision to close all our care and support services to visitors. 

From 9am on Tuesday 24th  March, only those who live or work in our services will be permitted access.  Essential visiting healthcare professionals will also be allowed access, escorted by one of our colleagues. 

We understand that this is a distressing time for many people and encourage families to remain in contact with loved ones by telephone, WhatsApp, FaceTime, letter or any other method of communication that you are able.   

Our staff will be supporting people to maintain their friendships and family relationships through non-contact methods as far as possible.  

Due to the expected impact of the Coronavirus on our staffing levels, and to promote social distancing, we will be limiting activities within services to essential care and support.   

If you would prefer for  your loved one  to come and stay with you throughout this period, we will facilitate this arrangement and support the decision fully,  as long as the person we support agrees with this arrangement.  

Please be assured that we are following the advice of Public Health  Wales and are working in conjunction with Care Inspectorate Wales, Commisioners and all appropriate authorities. 

This is a difficult decision which we recognise will impact on residents and their loved  ones, but the reason for this is to protect all those living in our schemes as best as we can.  This is not an easy message for us to share, and  we  appreciate that this may cause some discomfort, but believe that this is a necessary step to take.  

This restriction will remain in place until further notice.