Coronavirus – Pobl Living & Leaseholder Update

The very latest customer information for Pobl Living and Leaseholder customers, all in one place

Are you worried about your payments?

Please talk to us as soon as you have concerns about your service charge or shared ownership rent so that we can help ensure you receive all the money to which you are entitled. We will work with you to agree an affordable payment plan which takes into account your individual circumstances. Please contact us early so that we can help (pobl Living number)

We want to spend our time supporting those customers who have been directly impacted by the coronavirus (COVID-19). This means it’s more important than ever that if your employment circumstances have not changed you continue to make your payments as usual.

Legal matters

If you are currently staircasing or repayment a homebuy loan due there will be possible delays due to solicitors and office being closed and staff working remotely. We will endeavour to meet your requirement and if you have any queries please continue to contact us in the usual way.

Communal repairs and essential safety works

As of 23rd March we will be prioritising urgent repairs, gas safety and electrical safety works, external works and works to our communal areas.

If you have a repair booked with us that is non urgent we will contact you by telephone to rearrange. If you contact us to arrange an urgent repair if you become unwell or are self-isolating, you must let us know so we can keep you and our colleagues safe. We will do your repair but will ensure our repairs colleagues are wearing appropriate personal protective equipment.

It is important that we still carry out our essential safety checks as these protect you and your family. If you are concerned please talk to us so we can offer reassurance about the actions we are taking to maintain your safety and that of our colleagues.

All non-essential work such as gardening will be suspended.