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You said, we are doing....

The customer engagement team has worked with teams across the business to collect over customer views on services and policies, through surveys and focus groups promoted via our Pobl Voices group and also contacting customers who have received specific services or live in a certain community. Through this we have learnt more about what works well and where we can improve as part of our commitment to providing an excellent customer experience.

The document below provides an overview of some of the key ways that customers have influenced business change and has been designed to share with customers.