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Gas Safety Week 2020

We are committed to keeping you and your neighbours’ Gas Safe and, as it's Gas Safety Week, we think it's a good time to highlight some of the ways we can all stay Gas Safe...

  • We ensure that your gas appliances are checked annually by sending a Gas Safe registered engineer to your home to service your boiler, check your carbon monoxide alarms, and smoke detectors.
  • Our engineers are skilled and equipped to repair minor faults with your boiler to keep your home safe and warm.
  • Help us to help you keep you, your families, and your neighbours safe by ensuring your annual service can go ahead.
  • Remember it’s important to call the National Gas Emergency Service number if you smell gas or suspect a gas leak as quickly as possible to avoid putting yourself in further danger.

If you do smell gas here are 6 steps to keep you safe:

Step 1 – Notify the National Gas Emergency Service immediately

On Freephone 0800 111 999. The line is open 24 hours a day, 365 days a year and they will send out an engineer to keep you and your property safe.

Step 2 – Turn off all your gas appliances

And, if possible, switch off the gas at the meter (unless the meter is in the cellar or basement, in which case don’t go in).

Step 3 – Open windows and doors

Open all your windows and doors

Step 4 – Do not use any electrical appliances

This includes switching your lights on or off

Step 5 – Do not smoke

Do not smoke or use naked flames

Step 6 – If there’s a smell of gas in the cellar or basement

Please wait outside or with a neighbour until given the all clear to return by the engineer