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Pobl are committed to providing sector-leading person centred care to individuals in a range of settings.  Our combination of Physically Informed Environments, Reflective Practice and Person Centred support methodology means that individuals are at the centre of their services and inform everything we do.  We approach service planning and delivery through co-production, ensuring that people have full control of their homes and lives and can set the priorities in their services.

We operate under the ‘Duty of Candour’ in Wales.  This means that we operate our services in an open, honest and transparent way, and that if any adverse incident ever occurs in our services we will inform the person affected and their representative, even if they weren’t aware of the incident at the time.  We also apply this to our organisational structure, and operate an honest learning culture, which seeks to learn and grow rather than place blame.

Feedback is important to us

We welcome all feedback on our services. We take all feedback seriously, and use our quality assurance cycle to share and embed best practice and learning throughout our organisation. You can find our  Compliments & Complaints leaflet here.

As a regulated Care Provider we are registered with Care Inspectorate Wales and the Care Quality commission.

In Wales, our regulator is CIW.  The status of our registration can be found on their website, together with all of our inspection reports here: https://careinspectorate.wales/

We are in the process of registering all of our Domiciliary Care Staff with Social Care Wales.  With the size of our organisation, this is a big task but we have a plan in place to ensure that all are registered very soon.

Each of our services has a Registered Manager who is registered with the relevant regulator and professional body, and a Responsible Individual who has been approved by the regulator as a fit and proper person to oversee  the services.  The RI spends time each quarter in the services, and uses this time to talk to people and hear feedback about the service they receive.  If you want to speak to a service’s Registered Manager or Responsible Individual, please contact the service and we will gladly put you in touch.