FAQs

To help you find information quickly, here are some of the most Frequently Asked Questions (FAQs) we are asked.

  • How do I apply?

    Most of our homes are advertised through the Local Authority’s housing register. Please follow the link below for more information about how to apply for a home in the area of your choice.

    Apply now

  • How do I pay my rent?

    There are a number of ways that you can pay your rent, you will need to know your tenancy reference number.

    Find out more here

  • How do I report a repair?

    To report a repair online follow this link or call 01633 212375 for our Newport office or 01792 488288 for our Swansea office.

  • How do I report emergencies repairs?

    Emergency repairs will be triaged by the repairs team, based on severity. Some repairs are your responsibility, so please review what your responsibilities are before booking a repair.

  • Do I qualify for social housing?

    You will need to meet several criteria in order to qualify for one of the housing registers. Depending on which area you want to live in, the register you need to sign up to may differ. For more information please click here.

  • What is the housing register?

    As housing is in such high demand, you will need to register your details so that we can ensure we can prioritise your application in the best way. We offer a variety of different types of homes for people who need them. More information on which register you need to get in touch with can be found here.

  • What welsh water scheme am I eligible for?

    If you’re struggling to pay your water bill, you may be able to get support from Welsh Water. For more information on the help available please visit Help Paying My Water Bill.

  • What can I get involved in as a tenant?

    Details of how to Get Involved can be found here.

    To find out how to do more in your local area contact your neighbourhood manager here.

     

  • Can I do a home swap?

    You can swap with someone else who already has a home with us, with another Registered Social Landlord or Local Authority. You can find out if you are eligible and browse the homes that are available for exchange by visiting the HomeSwapper Website.

  • How do I file a complaint?

    To report a complaint please click here

    To get in touch with your neighbourhood manager please click here