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Gas Safety

Help us keep you safe in your home by ensuring all gas appliances are working efficiently.

We have a legal duty to carry out an annual check of all your gas appliances, flues and fittings.

This must be done once a year and we will always try to arrange this work at a time that is convenient to you.

Play your part by allowing us in to carry out checks.

What we must do

Provide a ‘Gas Safe’ registered engineer. Complete a thorough service of the boiler and appliances. Ensure all appliances, including gas fires and cookers are visually inspected and checked. Test all smoke alarms. Pobl retains test certificate as proof of the annual service.

What you must do?

Allow access for the engineer once a suitable day and time is agreed (as these tests have to be carried out by law if access is not given, you could face legal action). Make sure you employ a suitably qualified ‘Gas Safe’ registered engineer when installing your own gas cooker. You can check the www.gassaferegister.co.uk website for more details.

  • What to do if you smell gas

    If you think you smell gas, then immediately call Wales & West Utilities on 0800 111 999 for free.  They are available 24 hours a day all year round and will send out an engineer to check your property for safety. Wales & West Utilities also provide the following tips to ensure your own safety:

    • Call 0800 111 999 immediately.
    • Switch off all your gas appliances (including the gas meter but only if it isn’t located in a cellar or basement).
    • Open all windows and doors.
    • Do not use any electrical appliances.
    • Do not smoke.
    • If there is a smell of gas in the cellar or basement wait outside or with a friend or neighbour.

    You can visit https://www.wwutilities.co.uk/services/smell-gas/ to follow a step-by-step guide for the whole reporting process and to see what further advice is available.

  • Carbon Monoxide Safety

    Carbon monoxide is a gas that can be produced by poorly maintained or badly serviced appliances served by gas, wood, coal and oil. These are fuels which can be found in your home as they are used in boilers, open or gas fires, water heaters, and solid fuel appliances. Carbon Monoxide has sometimes been called ‘the silent killer’ because you can’t see, taste or smell it and it can kill quickly.

    What are the signs?

    The signs of carbon monoxide in your home can include:

    • Boiler pilot light flames burning orange instead of blue.
    • Sooty stains on or near appliances.
    • Excessive condensation in the room.
    • Coal or wood fires that burn slowly or go out.
    • Families suffering prolonged, flu-like symptoms.

    How are we working with you to keep you safe?

    We are installing carbon monoxide detectors in all homes as part of our annual gas safety check and boiler upgrade programme. If you already have a detector then it will be checked during your annual gas service.


  • Radon Gas

    Radon is a naturally occurring radioactive gas that we cannot see, smell or taste. The gas is all around us every day and comes from the rocks and soil everywhere in the UK. The level of radon in the air we breathe is very low and poses little risk, however it can be higher within buildings. Therefore, it is important that you know how you can be affected and how we are helping to keep you safe in your home.

    We take advice and guidance from industry experts such as the HSE and Public Health Wales on radon. If there is a need to monitor the radon more closely in your area, we will contact you and explain how you can help us. If you’d like to know more about more simply click on the link below and watch the short clip that explains in more detail.