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Pay your rent

There are a number of ways that you can pay your rent, you will need to know your payment reference number. If you don’t know your payment reference number, please call us on one of the numbers below.

You can pay online here

Please note: if you receive an error message during the process of paying online please do not attempt to make the payment again. Please call us instead on the number below.

You can call us on 01792 488 288 or 01633 212375 to pay over the phone or discuss setting up a standing order/direct debit.

If you are a student customer and are having issues, please contact us at poblstudentliving@poblgroup.co.uk

What do I need to do to ensure I update DWP correctly for my Universal Credit?

For customers who receive Universal Credit, you need to update the details in your online journal as soon as possible after 4th April 2022 to ensure your payments are not disrupted.
I’ve had more than one rent uplift letter, what should I do?

We spotted that due to a system error, some rent uplift letters were not correct. New letters have been sent out to affected customers and the letter with the most recent date is the correct one. If you are at all unsure, please contact us via ServiceCharges@poblgroup.co.uk.
What do I need to do to ensure my Housing Benefit are updated?

If you are claiming Housing Benefit we will have already notified your local Housing Benefit office where we receive Housing Benefit directly. Where you receive Housing Benefit directly to yourself, please contact your local Housing Benefit office to provide them the new rent details.
Can I speak to someone about ways I can pay my rent?
If you wish to speak to someone about best ways to pay your rent, please complete this form:
Pay My Rent - CAM

Please use this form if you have any enquiries about your rent balance and wish to get in contact with your CAM.
Name*
First Last
Phone*
Email*

Address*
Street Address Address Line 2 City ZIP / Postal Code

Local Authority*
Enquiry*
Can I speak to someone about how the rent uplift figures are arrived at?
If you wish to speak to someone about why specific service charge are included in your rent uplift letter, please email ServiceCharges@poblgroup.co.uk
Rent Uplift Query - CAM

Please use this form if you have any enquiries about your rent balance and wish to get in contact with your CAM.
Name*
First Last
Phone*
Email*

Address*
Street Address Address Line 2 City ZIP / Postal Code

Local Authority*
Enquiry*

To check your rent balance please contact your Customer Account Manager (CAM) by filling in the below form. We will also shortly be launching Pobl Connect where you will be able to pay your rent, book a repairs appointment and much more!

Rent Balance Check - CAM

Please use this form if you have any enquiries about your rent balance and wish to get in contact with your CAM.
Name*
First Last
Phone*
Email*
Address*
Street Address Address Line 2 City ZIP / Postal Code
Local Authority*
Enquiry*

Other ways that you can pay

At any Post Office in the UK.
Any location with a PayPoint sign using your rent card.

Pay My Rent - CAM

Rent Uplift Query - CAM

Rent Balance Check - CAM