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Rent Charges

Your rent questions answered

We have listed the answers to the most frequently asked rent questions below.

  • How are rent and service charges set?

    Annual rent changes are primarily based on Welsh Government’s Rent and Service Charge Standard, a 5-year plan which came into force in 2020. Increases are linked to the Consumer Price Index (CPI), a measure of inflation, however this only applies when the CPI is between 0% to 3%. Due to the increasing level of inflation in the UK in 2022, the September CPI index was 10.1%, which is beyond the range that the standard works within. This meant that the Welsh Government Minister had to set the maximum overall rent increase for 2023-24.

    The increase from April 2023 has been set at a maximum of 6.5% plus £2 per week for each property. Whilst higher than recent years, this represents a below inflation increase to rents. To determine individual rent uplifts at Pobl, we have combined the Minister’s decision with our own rent policy to ensure our charges remain affordable, resulting in all uplifts staying below the maximum set by Welsh Government. Our policy considers factors such as local earnings and property types, whilst our assessments at the point of matching a customer with a property are based on ensuring affordability and sustainability for customers.

    We have balanced our rent setting with a review of existing service charges, ensuring customers are being charged in line with their occupation contract. For some customers this has led to a reduction in overall costs whilst others may see an increase – a breakdown of any service charges relating to your contract is provided at the end of your rent uplift letter. We have worked hard to ensure costs remain fair and will continue to do so moving forward to support our customers and ensure that Pobl, as a responsible landlord, is providing value for money in the services we provide.

  • What do I need to do to ensure I update DWP correctly for my Universal Credit?

    If you are claiming Universal Credit, you need to notify the Department for Work and Pensions by updating your details on your online journal. This should be completed on the 1st April 2023, when your new rent will take effect, you can access your journal at www.gov.uk/sign-in-universal-credit.

  • What do I need to do to ensure my Housing Benefit is updated?

    If you are claiming Housing Benefit, we notify your local Housing Benefit office when we receive Housing Benefit directly.  If you receive Housing Benefit directly to yourself, please contact your local Housing Benefit office to provide them the new rent details. 

How do I pay my rent?

There are a number of ways that you can pay your rent, you will need to know your tenancy reference number.

Find out more

  • How do I pay my rent digitally using Pobl Connect?

    Managing your relationship with Pobl digitally means you can access key information about your account whenever suits you. It really will help you take control of things like paying your rent, raising repairs, and getting in touch with us more quickly.  Visit https://www.poblconnect.co.uk/ to sign up.

  • Worried about paying your rent?

    If you are having difficulty paying your rent it is important that you contact us as soon as possible. You can do that via by emailing info@poblgroup.co.uk or calling us on 0330 175 9726.

Cost of Living Support

The current cost of living crisis is affecting all of us. We know it can seem overwhelming and that is why we’ve brought together some useful information to help.

Find out more

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